txyaloo said:Most IVR systems are set to transfer you to a person if you press 0 enough times. Cuts through all of the BS menus when you know you need to talk to someone.91_Aggie said:
So i needed an answer to a question about VOE form for my daughter.
I called our local number and everything was auto-attendant with lots of choice and had to dig deep into to get to the "I want to talk to a person".
when I found that option i was transferred to Austin Central Call Center.
Then another maze of auto-attendant until I get to a "I want to talk to a person"
press that button and I get "Due to high call volume, you can't talk to a person... send an email"
Freaking Government run "businesses" are the absolute worst.
Yes. I did that. And it was designed to stop that