Suddenlink data usage graphs - ??

495 Views | 2 Replies | Last: 6 days ago by DCP
rc_cat
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We wanted to check our data usage for the past couple of days to make sure we weren't near our monthly cap - and it appears they haven't updated the online data usage - for our account, anyway, since the middle of October. Did I miss some notification from Altice/Suddenlink saying that was no longer going to be available? Is there some other method I'm supposed to be using? Or, is it a bug/feature from their new billing system designed to leave their users in the dark? I would call and ask, but don't feel like hanging on the phone for an hour waiting.....

Thanks.
gibby03
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AG
I've noticed mine has updated in a while either. Wasn't sure why but I have unlimited so I wasn't worried about it.
DCP
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AG
I have had the same issue. A week or so ago I wasted some time on the "online chat" when I clicked on technical support. After 20 wasted minutes of the Suddenlink rep giving un-helpful information, she said I would have to contact technical support as she was unable to help with this type of problem. I gave up on it and it has not resolved.
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