Suddenlink $39.99 "Price for Life" - actual cost?

1,939 Views | 20 Replies | Last: 5 days ago by TAMC11
henrikk
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So, Suddenlink, has a "price for life" promo where they charge $39.99 for Internet 400 unlimited data. New customers only. The promotion at its core may be deceptive since "fees and surcharges" can change at any time thus enabling Suddenlink to make the price in the future anything it wants it to be. Nonetheless, can someone tell me what the actual monthly cost of the $39.99 "price for life" bundle currently is?
jrhmc
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AG
We just signed my MIL up for the bundle with the Select package for cable, 400 mbps internet (lowest they will go for the PFL promo), and phone and the cost is $155/month. Still much better than what she had in Livingston but not the $119 that was quoted us when we put in the initial request. I'm going to try to request that they lower it to the Value package for tv but I have low expectations of that happening.
TAMC11
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AG
I'll double check but even with renting the router, it's about $52 and I think the router is $10. Whenever my bill jumped up $16 inexplicably to $76, I cancelled and signed up under my wife's name for the Price for Life promotion. I think it's going to pay off.
waltonloads11
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AG
For Internet only, it's less than $50 a month after charges
AFM
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We switched at the beginning of Nov and got a bill for $45.34 using our modem. The internet worked for 20 days and then we lost the internet. After spending hours talking to multiple reps, we got the internet back but they had to "re-set the account" and now we have to pay $49.99 for the same 400 Mbs (best they can do). So the "price-for-life" lasted 20 days for us.

BrandoC
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If you believe anything Suddenlink tells you, you are a fool.
samsal75
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$46.44 Total for Internet 400 only. I use my own modem/router. I had a small issue on startup but this was 'fixed' and have had no problems with service.
KenJohse
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I am talking to Suddenlink now as my $79.99 per month special just showed up on my invoice at $140+. Plus the address they show on the workorder leaves out vowels. The tech and the customer service rep had different opinions as to my street without the vowels!
TexAg1987
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KenJohse said:

I am talking to Suddenlink now as my $79.99 per month special just showed up on my invoice at $140+. Plus the address they show on the workorder leaves out vowels. The tech and the customer service rep had different opinions as to my street without the vowels!
Vowels are extra. Do you even Wheel of Fortune, bro?

Clucky
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I had to call 4 different times, and each phone call was over an hour. The first time, I got them down to $160, and they even added some channels. But then my bill showed up and it was $211. So I called again and they said they got it fixed, next bill was $211. I called again, and they said they fixed it, and then the next bill was $285. So I called AGAIN, they said they credited the difference and that it is fixed. We shall see.
AFM
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Can someone please comment if going to the Suddenlink's Bryan office on 29th street to settle billing errors would result in better outcome than talking to a rep on the phone? They all seems to give different answers when we call. I do know the line at the actual office is long. TIA
BCStalk
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I was told by the lady at the main office that they do not handle billing, TiVo, Altice TV, or pretty much anything. Only service they offer in store is their standard DVR and I'm assuming cell phones since it looks like Verizon in there now.
AboveAndBeyond
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And here I am paying $120 for JUST 200mbs internet . And people wonder why I pirate TV off the internet.
95_Aggie
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AG
Quote:

And here I am paying $120 for JUST 200mbs internet
That's the thing about Suddenlink ... their pricing is all over the place, depending on who you talk to. I have phone, basic cable tv and internet, but I don't have the phone or tv hooked up because that is the only way I could get a decent price on internet.
TAMC11
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AboveAndBeyond said:

And here I am paying $120 for JUST 200mbs internet . And people wonder why I pirate TV off the internet.


I'd recommended cancelling service, legally changing your name, and signing up as a "new" customer.
Gigem314
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AG
AboveAndBeyond said:

And here I am paying $120 for JUST 200mbs internet . And people wonder why I pirate TV off the internet.
Yeah we pay a little over $90 for the 200. They've raised rates (after the promo period was over) at least once a year.

I wish they didn't have a such a monopoly in this area. It's a shame we can't get with the 21st century and have some competition in this growing area.
ags2007
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AG
TAMC11 said:

I'll double check but even with renting the router, it's about $52 and I think the router is $10. Whenever my bill jumped up $16 inexplicably to $76, I cancelled and signed up under my wife's name for the Price for Life promotion. I think it's going to pay off.
I'm considering doing this since my total bill for 400 MB internet is about $85 per month. I am assuming they didn't give you any grief to cancel in your name and sign up in your wife's? I have my own modem and router, so there really isn't anything I need them to install once I cancel and then sign up again. Do you mind sharing your experience? Was a technician sent out? Was there much lag in service from when cancelled in your name and signed up in your wife's (install, etc.)? Thanks!
Average Joe
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AG
ags2007 said:

TAMC11 said:

I'll double check but even with renting the router, it's about $52 and I think the router is $10. Whenever my bill jumped up $16 inexplicably to $76, I cancelled and signed up under my wife's name for the Price for Life promotion. I think it's going to pay off.
I'm considering doing this since my total bill for 400 MB internet is about $85 per month. I am assuming they didn't give you any grief to cancel in your name and sign up in your wife's? I have my own modem and router, so there really isn't anything I need them to install once I cancel and then sign up again. Do you mind sharing your experience? Was a technician sent out? Was there much lag in service from when cancelled in your name and signed up in your wife's (install, etc.)? Thanks!
Ditto on all of this.
TAMC11
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We just did it under her maiden name. She still has a couple of forms of ID that have her maiden name, but nobody really ever checked up on anything anyway. The guys who come out are contractors and they couldn't care less.
TAMC11
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AG
Worst case scenario, just tell them y'all are divorcing, you're moving, and she's starting her own service.
TAMC11
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I guess to elaborate further...I set up service under her name online. Once that happened I received a call that someone had signed up for service at my address and asked if I needed to schedule shutoff. I didn't answer so that was in a voicemail so didn't call back. Then they called my wife to schedule service. Once the new installation day was set, I called and acted like I had forgot to cancel and requested cancellation effective immediately. The only downtime was a few hours during the day but we were back up and running when they came out that evening. Like I said in another comment, the technicians are subcontractors so it's not like they're checking IDs or anything. Give it a try and if It starts to go sideways, try the divorce thing.
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