PSA - NAPA FLATS IS NOT CLOSED

5,797 Views | 35 Replies | Last: 1 day ago by Goose61
halibut sinclair
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You are welcome.
Gigem314
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AG
Do not get the gyro with yogurt sauce
maddiedou
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AG
I guess i need to go to napa flats since they aint busy
maddiedou
Tailgate88
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What? Napa is one of our favorite places.
Broncos
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They're on our crap list. We usually have a great experience but the last time we were there the bartender never came back for a second drink order... we sat at the bar, food was good, service was below par. We frequent there often but our last experience burned us.
studioone
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went with my wife and her parents not too long ago.. ordered wine, it never came.. ordered appetizer, it never came... never got drinks refilled even though I asked waitress twice... only food I was able to get was their lamb ribs, which were below par. Told the manager and he gave us a free pizza coupon.. oh well..
jja79
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AG
Over one subpar experience?
jeffk
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AG
I prefer Napa Drumlets.
montegobay
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We forget about it. I love the Palo Alto dip but we NEVER have good service there.
saray
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AG
Has management or ownership changed? I go there often and like it; but it's been months since they've gotten the complete order correct. Always a wrong side, something missing, etc.
halibut sinclair
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Dunno. We've never had bad service. Been there too many times to count with large groups, small groups and just the 2 of us at the bar. I think we need to go today.
agrab86
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AG
I don't go to Napa Flats very often, but over the years I've probably gone 6-8 times and can't remember a bad experience with either the food quality or the service. They're a good, sturdy local business.
Wicked Good Ag
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We heard the rumor it had closed. Wife saw something on Facebook and we called four time during business hours and never answered.

It may not be closed but has some issues with basic service if it's customers. Wife was upset because she loves the Palo Alto dip
Goose61
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AG
There are much better options in town, but some people seem to really like it, so to each his own.

As others have said, the service isn't the best (the food isn't much to get excited about either). We took my elderly mother one night, and even though Stevie Wonder himself could tell she was struggling (she was walking with a cane at the time), the hostess insisted upon sitting us at a table that was at the farthest point from the front door as possible. Needless to say we've never been back.
halibut sinclair
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Not directed at anyone in particular, but I often wonder about the customer's general attitude toward their servers when people complain about poor service. We are always friendly and strike up a conversation with our servers, as they are usually college students in this town. I've seen too many people treat waitstaff poorly and order them around like they are above them. A little rapport and friendliness makes for much better service.
gopitt
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Totally agree with halibut. Rarely have service issues because I chat with them and don't look down on them and make it amicable.
I've been shocked at how some people treat waiters, waitresses and bartenders. Embarrassing actually. Rude, yelling, throwing fits, etc.
AgGunNut
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AG
Would much rather support Wade and go to Amico. Better food and MUCH better service. The food at Napa is usually good, but I've never once had good service there.
Picadillo
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NP is one of our favorite places. Have gone with groups of four to as large as 18 and have always had great food and service.
Mr.Short-termMemory
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I went there once. It was for lunch. I had the water. Don't remember much other than that. I don't know if I'd go back again or not. It's kind of in a bad spot for me.

Thanks for listening.
jja79
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AG
Good service, good food and nice atmosphere.
halibut sinclair
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AgGunNut said:

Would much rather support Wade and go to Amico. Better food and MUCH better service. The food at Napa is usually good, but I've never once had good service there.


Napa Flats is not traditional Italian like Amico Nave. Apples and oranges. Why not support both local places? I personally am not a huge fan of Amico Nave.
BCStalk
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Never been to Napa Flats. What is the environment like? I'm not very fond of places I can't show up in jeans and a T-shirt without feeling out of place. Honestly had forgotten this place was even there.
trouble
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AG
It's totally jeans and t-shirt friendly.
BCStalk
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trouble said:

It's totally jeans and t-shirt friendly.


I mean... you can buy a mattress next door so it's hard to tell these days with restaurants.
scd88
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AG
Padre Cafe for the W....

I kid, but I did enjoy their chicken fried steak when I was in college in the mid 80's...

Related as I believe they were in the same shopping center.

Also related - always had good experiences at Napa. Hope they stick around for a while.
MsDoubleD81
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AG
Palo Alto dip.
annie88
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AG
Broncos said:

They're on our crap list. We usually have a great experience but the last time we were there the bartender never came back for a second drink order... we sat at the bar, food was good, service was below par. We frequent there often but our last experience burned us.


So one experience turned you off completely after having such good experiences every other time? Maybe give it another chance, any restaurant can have bad service one day.
annie88
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AG
MsDoubleD81 said:

Palo Alto dip.


Yes this stuff is awesome. I also love their pistachio gelato.

It is the only restaurant in town that I like their salmon. I'm typically not a salmon fan, at most restaurants in town it's gross and fishy, for some reason Napa flats is not. But I like several other things there too.
MsDoubleD81
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I hope it doesn't close because I'm retiring there soon and am looking for places!
TxSquarebody
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[We have not removed any posts based on what the post said about the establishment, we removed an argument that had nothing to do with the specific topic of the thread. We don't protect any businesses on this board and will leave up all reviews as long as they add to the thread. -Staff]

legalbird
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Last time I went, my brother's meal came out after I finished my meal...about 20 minutes after my plate.

Waitress said "sorry"

I won't be going back.
woodiewood1
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We used to go a time or two a month for supper but the last few times the food was decent but the services was marginal and the meals did not come out at the same time. You should never have to ask for refills two to three times before you get them.


MsDoubleD81
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AG
Happy to report Napa Flats was still going strong earlier tonight.
Goose61
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annie88 said:

Broncos said:

They're on our crap list. We usually have a great experience but the last time we were there the bartender never came back for a second drink order... we sat at the bar, food was good, service was below par. We frequent there often but our last experience burned us.


So one experience turned you off completely after having such good experiences every other time? Maybe give it another chance, any restaurant can have bad service one day.
No business is entitled to a customer's patronage. They should treat each visit as if it were the customer's first.


CharlieBrown17
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AG
[Posters are to be respectful on this forum and we do not allow insulting posts or name calling posts on this board. You are on a break and if you post in that manner again when it is expired then you will get a permanent ban. -Staff]
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