Anyone else experiencing an outage? All TV is down- says channel signal lost, and internet is so slow I cant get Netflix to load.

Basically, I have an angry 4 year old.

TxSquarebody said:

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Pay yo bill!

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I paid my bill! Now I want my money back.

I have service back. No idea why I lost it. Suddenlink also has no idea why service was lost. They offered to send a tech out for $60.

Keep calling and complaining.

I remember when Verizon internet kept going down and we weren't getting the speeds paid for, Egon had time and called; ended up getting bumped to level 3 tech support.
We got 3 free months of internet.

Just let them know you aren't getting what you paid for. They need to credit your bill and send a tech for free.
Otherwise I suggest contacting the local DA and getting him to go after them for theft.

Suddenlink not providing the contracted level of service isn't theft... It's a civil contracts issue. Neither the police nor the DA will get involved.

Ours went out last night around midnight. We have tv/phone/internet and it sets the alarm off. If the alarm isn't set, there is an annoying beep every few minutes. When it is set (like overnight), full blown siren that wakes up the block. I called and their automated system didn't even put me on with a person, just said they were experiencing outages in our area and then ended the call.

I am getting increasingly frustrated with the quality of signal they provide combined with the 20% increase in bill over the last year.

txyaloo said:

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Suddenlink not providing the contracted level of service isn't theft... It's a civil contracts issue. Neither the police nor the DA will get involved.

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It is theft.
You have paid them for a service they didn't provide. They took money from you.

Contractors have gone to jail for similar. It's theft. The state and people just need to hold them accountable.

Scruffy said:

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txyaloo said:

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Suddenlink not providing the contracted level of service isn't theft... It's a civil contracts issue. Neither the police nor the DA will get involved.

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It is theft.
You have paid them for a service they didn't provide. They took money from you.

Contractors have gone to jail for similar. It's theft. The state and people just need to hold them accountable.

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He's right. It isn't theft. It's a civil issue.

Suddenstink is terrible, but I hear they are better than others. They're so iffy most of the time. I keep them just shy of a late fee behind 'cause I feel better about paying for what I used instead of what I might use!

Scruffy said:

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txyaloo said:

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Suddenlink not providing the contracted level of service isn't theft... It's a civil contracts issue. Neither the police nor the DA will get involved.

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It is theft.
You have paid them for a service they didn't provide. They took money from you.

Contractors have gone to jail for similar. It's theft. The state and people just need to hold them accountable.

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How many years of law school did you go through?

AggieBaseball06 said:

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Scruffy said:

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txyaloo said:

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Suddenlink not providing the contracted level of service isn't theft... It's a civil contracts issue. Neither the police nor the DA will get involved.

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It is theft.
You have paid them for a service they didn't provide. They took money from you.

Contractors have gone to jail for similar. It's theft. The state and people just need to hold them accountable.

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How many years of law school did you go through?

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Basic barracks followed by capstone of pubs.
When did I claim to be a lawyer? I just know theft.