Recent Suddenlink increase

5,157 Views | 34 Replies | Last: 6 mo ago by redd38
bell lady
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Can anyone identify with our situation? 80 and 82 years old, have bundled phone, internet and SL200 tv. No box allowing recording,no movie channels, no extra sports stuff. We do have 3 of the little boxes so old extra tvs can get HD. (At least I think that's why they said we had to have them.) We had been paying $160.+, which seemed a lot, but this last bill went up to $193+. Explanation was "just a rate increase." After complaining, they "generously" reduced it to $187+. Seems quite a lot for retirees who only watch the Game Show Channel and a few things on major networks... CBS, NBC, FOX News, PBS, and a couple that carry football games sometimes. Suggestions?!? Is this a normal rate for such?
redd38
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AG
I'm paying $118 for basic cable and their lowest internet plan. Just one cable box. I actually cancelled the cable earlier today cause football is over.

Just their slowest internet will be $65+fees, which seems pretty high to me but whatcha gonna do?
91_Aggie
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AG
Do you need to watch tv on all the other TVs?

Those 3 boxes are a big expense of that I imagine.

If you hardly watch TV, then get rid of those other TVs/boxes.
BCStalk
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Sadly that's just where the market is for cable television. I believe I pay right under $100 for Internet from Suddenlink and right at $100 for Dish for 2 TVs. If I didn't like switching channels every 5 minutes, I would have cut the cord years ago.
phatpat21
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Funny I came across this as I had my wife actually call Today and try to cancel our cable subscription but keep our internet. She was told if we canceled cable our bill wouldn't change much because our 200 unlimited plan went up and oh their isn't unlimited 200 anymore just 400. So it would have been $113 or more just for that. So she kept the cable since the price difference really wasn't that much difference now. It was $143 and they dropped it $7 lol. So now we pay around 136 for internet 400 and HD cable (no DVR). All that to say I'm not sure I wouldn't have done the same thing. It's ridiculous that to JUST keep an unlimited internet option it would have cost $113.
AggieBarstool
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phatpat21 said:

Funny I came across this as I had my wife actually call Today and try to cancel our cable subscription but keep our internet. She was told if we canceled cable our bill wouldn't change much because our 200 unlimited plan went up and oh their isn't unlimited 200 anymore just 400. So it would have been $113 or more just for that. So she kept the cable since the price difference really wasn't that much difference now. It was $143 and they dropped it $7 lol. So now we pay around 136 for internet 400 and HD cable (no DVR). All that to say I'm not sure I wouldn't have done the same thing. It's ridiculous that to JUST keep an unlimited internet option it would have cost $113.
That doesn't sound right. I pay $76/mo. for unlimited 400.
The Anchor
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redd38 said:

I'm paying $118 for basic cable and their lowest internet plan. Just one cable box. I actually cancelled the cable earlier today cause football is over.

Just their slowest internet will be $65+fees, which seems pretty high to me but whatcha gonna do?
We cancelled their cable a few moths ago. We planned on cancelling their internet as well. They called us the day before it was to be turned off and offered us ~$35 a month for their lowest internet package. We pay around $38 after taxes and fees for internet only.
redd38
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The Anchor said:

redd38 said:

I'm paying $118 for basic cable and their lowest internet plan. Just one cable box. I actually cancelled the cable earlier today cause football is over.

Just their slowest internet will be $65+fees, which seems pretty high to me but whatcha gonna do?
We cancelled their cable a few moths ago. We planned on cancelling their internet as well. They called us the day before it was to be turned off and offered us ~$35 a month for their lowest internet package. We pay around $38 after taxes and fees for internet only.


Hmmm, interesting
The Anchor
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I just checked. Copied and pasted straight from my Suddenlink bill:

MONTHLY CHARGES 37.75
Qty
Internet Services 34.99
Includes: Internet Access, Broadband Internet
100Mbps
Network Enhancement Fee 1 2.50
State Cost Recovery Fee 1 0.26
TAXES AND FEES 1.05
Internet
Sales Tax 1.05
TOTAL DUE 38.80
redd38
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The Anchor said:

I just checked. Copied and pasted straight from my Suddenlink bill:

MONTHLY CHARGES 37.75
Qty
Internet Services 34.99
Includes: Internet Access, Broadband Internet
100Mbps
Network Enhancement Fee 1 2.50
State Cost Recovery Fee 1 0.26
TAXES AND FEES 1.05
Internet
Sales Tax 1.05
TOTAL DUE 38.80



Wow, that's even faster internet than I have.
nwspmp
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AggieBarstool said:

phatpat21 said:

Funny I came across this as I had my wife actually call Today and try to cancel our cable subscription but keep our internet. She was told if we canceled cable our bill wouldn't change much because our 200 unlimited plan went up and oh their isn't unlimited 200 anymore just 400. So it would have been $113 or more just for that. So she kept the cable since the price difference really wasn't that much difference now. It was $143 and they dropped it $7 lol. So now we pay around 136 for internet 400 and HD cable (no DVR). All that to say I'm not sure I wouldn't have done the same thing. It's ridiculous that to JUST keep an unlimited internet option it would have cost $113.
That doesn't sound right. I pay $76/mo. for unlimited 400.
Same here, though last month it went up for a "Network Enhancement Fee" by 2.50, and since that point has been the least reliable I've ever had it. One cable modem issue where it was training onto a channel that was crap; reset from their end and been alright until last night, where I had about a two hour outage.
91_Aggie
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The Anchor said:

I just checked. Copied and pasted straight from my Suddenlink bill:

MONTHLY CHARGES 37.75
Qty
Internet Services 34.99
Includes: Internet Access, Broadband Internet
100Mbps
Network Enhancement Fee 1 2.50
State Cost Recovery Fee 1 0.26
TAXES AND FEES 1.05
Internet
Sales Tax 1.05
TOTAL DUE 38.80

Differences in costs could likely be determined if you recently signed up.
All the TV providers offer a "low" starting rate for the first 12 or 24 months, and then it gets jacked up after all that.

The Anchor
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I have been a Suddenlink (Cox, etc.) customer for about 10 years for cable and 15 - 20 years for internet. We finally cut the cord around 2 months ago.
nwspmp
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91_Aggie said:

The Anchor said:

I just checked. Copied and pasted straight from my Suddenlink bill:

MONTHLY CHARGES 37.75
Qty
Internet Services 34.99
Includes: Internet Access, Broadband Internet
100Mbps
Network Enhancement Fee 1 2.50
State Cost Recovery Fee 1 0.26
TAXES AND FEES 1.05
Internet
Sales Tax 1.05
TOTAL DUE 38.80

Differences in costs could likely be determined if you recently signed up.
All the TV providers offer a "low" starting rate for the first 12 or 24 months, and then it gets jacked up after all that.


Once per year, I call Suddenlink up and get them to lower the rate the $10 or $15 it would go up without the "introductory" offer. Typically threaten to reduce down to the lowest package and activate satellite again and it works.
phatpat21
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WHAT?!? That's crazy! I'm jealous lol. I'll have to call and ask them why were paying so much
I thought that sounded crazy
phatpat21
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What plan do you have?
phatpat21
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Are you a new customer? Or had it for awhile?
CN
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Quote:

Once per year, I call Suddenlink up and get them to lower the rate the $10 or $15 it would go up without the "introductory" offer. Typically threaten to reduce down to the lowest package and activate satellite again and it works.
This. It's an annual ritual for me. If they won't budge on lowering your bill, just try again later and you may have better luck with a different rep.

nwspmp
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phatpat21 said:

What plan do you have?
Internet 400 only. I own my own modem (Netgear CM600) and no other services.

From my February bill, not $79 as I'd said earlier.


MONTHLY CHARGES 73.00

Internet Services 69.99
Includes: Internet Access, Broadband Internet 400Mbps

Network Enhancement Fee 1 2.50

State Cost Recovery Fee 1 0.51

TAXES AND FEES 3.96

Internet Sales Tax 3.96

TOTAL DUE 76.96

I've been a customer of Suddenlink Internet for at least 10 years at my current house, and several years at various rentals before then. Last time I didn't have Suddenlink was when I worked for a network services company and had a direct line-of-sight with my distribution point. Aironet AP3000 and a few Yagis and I had Internet at home that wasn't dial-up!
bionat80
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Internet only!

MONTHLY CHARGES 84.58
Qty Internet Services 84.99
Includes: Internet Access, Broadband Internet 200Mbps
Special Discount 1 -1.00
State Cost Recovery Fee 1 0.59
TAXES AND FEES 4.92
Internet Sales Tax 4.92
TOTAL DUE 89.50
MisterShipWreck
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My bill is about to be jacked up $20 per month staring this month - from the first 12 month (lower) rate.

I was told that I would have to cancel for 30 days, and then I would be a new customer. THEN I could qualify for the new rates again.

In fact, they just called me 10 minutes ago, trying to get me to add a tv package., But, they claim they cannot do anything about the $20 per month increase I am about to get on the internet cost.

I would rather not cancel for 30 days, though - because then my Arlo cameras won't operate
duffelpud
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Cancelled last week.

"What's this button do?"
texasaggie04
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bionat80 said:


Internet only!

MONTHLY CHARGES 84.58
Qty Internet Services 84.99
Includes: Internet Access, Broadband Internet 200Mbps
Special Discount 1 -1.00
State Cost Recovery Fee 1 0.59
TAXES AND FEES 4.92
Internet Sales Tax 4.92
TOTAL DUE 89.50

Interesting. I have the exact same thing as you (Internet only) but pay $20 less per month (see below).


MONTHLY CHARGES 61.38
Qty Internet Services 60.95
Includes: Internet Access, Broadband Internet 200Mbps
State Cost Recovery Fee 1 0.43
TAXES AND FEES 3.01
Internet Sales Tax 3.01
TOTAL DUE 64.39
FlyRod
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I hope I live long enough to see that company go t**s up.
Gigem314
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texasaggie04 said:

bionat80 said:


Internet only!

MONTHLY CHARGES 84.58
Qty Internet Services 84.99
Includes: Internet Access, Broadband Internet 200Mbps
Special Discount 1 -1.00
State Cost Recovery Fee 1 0.59
TAXES AND FEES 4.92
Internet Sales Tax 4.92
TOTAL DUE 89.50

Interesting. I have the exact same thing as you (Internet only) but pay $20 less per month (see below).


MONTHLY CHARGES 61.38
Qty Internet Services 60.95
Includes: Internet Access, Broadband Internet 200Mbps
State Cost Recovery Fee 1 0.43
TAXES AND FEES 3.01
Internet Sales Tax 3.01
TOTAL DUE 64.39
Same 200 package, but mine just went up to $93.30. And I've long since moved on from any promo periods.

Doesn't seem to be much logic with their pricing.

I hate that they have such a monopoly in BCS. They can increase a few dollars here and there every few months without caring about competition, because there is none.
AgEngr16
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There new customer rates are managed by the name on the account. If you are living with someone you can have a "new" account set up in the others name to get the introductory rate. Last two times I have just asked for the rate and gotten it. I am in the Victoria market though.
bionat80
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thanks texasaggie04 - I think I'll be stopping by their office and showing them this discrepancy ASAP!
happyinBCS
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received my bill went up 30.00 or 18% I called and the employee hung up on me after I started to ask why it went up I assume they are receiving so many calls and getting chewed out they cant take it anymore. This company is simply unbelievable What does a person do???????????????
rje394
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AG
MONTHLY CHARGES 65.44

Qty

Internet Services 64.99

Includes: Internet Access, Broadband Internet

400Mbps

State Cost Recovery Fee 1 0.45

TAXES AND FEES 3.34

Internet

Sales Tax 3.34

TOTAL DUE 68.78
happyinBCS
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As a follow up tp my previous post so I go to the local suddenlink office and they will not discuss anything about your bill and how to lower it They give you a secret number for you to call WHY HAVE AN OFFICE IF THEY CANNOT TALK TO YOU ABOUT YOUR BILL I called the secret number and got it lowered 35 bucks
AGGODDESS
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AG
can you share that number? Ours went up $13...since last month...including $10 for the same service and more for the "Network Enhancement Fee"....of around $3
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Dennis Reynolds
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happyinBCS said:

As a follow up tp my previous post so I go to the local suddenlink office and they will not discuss anything about your bill and how to lower it They give you a secret number for you to call WHY HAVE AN OFFICE IF THEY CANNOT TALK TO YOU ABOUT YOUR BILL I called the secret number and got it lowered 35 bucks
How about helping everyone out by sharing that number, please?
happyinBCS
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The number that I was given is 844 227 1627 I think it is a bizarre way to do business Good luck
sunshine1
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Retention specialist number
redd38
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AG
As I mentioned in the second post in this thread, I called and cancelled cable about 3 weeks ago. Today I get a bill for $296.40!!!! WTF

So apparently my last auto draft didn't go through (although nothing with my bank changed), so I still owe $118 for last month, then they're charging me $134 for next month (not only did they not take cable off, now there charging me more for it), plus $128 for TWO "Credit Card or E-check Denial" charges on the same day. (Minus a little bit for a partial payment somehow).

My first thought was that I accidentally opened the wrong person's mail.
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