Croatoan said:
Never a good excuse for losing an order. Sorry BQ. I already spoke with our Manager about your order and he remembers it.
On a broader note, we have received numerous complaints about overcooked burgers when we know the burger is the way we do it. Part of our challenge has been educating locals on how we cook our burger. As we have done in Huntsville for so long, we grill our patties at a high temperature to create a sear on the outside with a little char on the edge. If you want to get technical, it is the Maillard reaction wherein different flavor compounds are created when you sear meat at a high temp. Like searing a steak, or blackening tomatoes for a roasted tomato salsa. In meat, it locks in the moisture on the inside and creates flavor when our seasonings hit that high temp on the flat top. It is what makes us unique. We explain the process on the wall in our restaurant so that when people get a burger with that slight crisp edge, they don't think we overcooked it. Even still, we understand that to some people, we've "burned the burger" or "overcooked" it when our staff is doing it the way they are supposed to. I'm not trying to say this is the way you should like our burger, but it is the way many people like their burger. It's okay if you don't and I don't blame anyone for going somewhere else if it isn't their flavor profile. However, we are happy to cook the burger anyway you like it! Simply ask that your burger not be seared and we will find a cooler spot on the grill to cook yours on.
Thanks everyone!
This is the explanation of the cooking process of this establishment every one should know that patrons it. I liked it but my daughter thought it was burnt and picked at it until she realized she liked it and ate the rest as fast as normal
