Husband and I decided to try Mr. H on Thursday evening, it was not a great experience, but even after what we experienced, we will be back to give them another shot.
-I got there a little after 8:00 - 2 cars in the drive thru. 1 at window, 1 waiting behind
-After sitting at the order area for over 5 minutes, I politely asked if they were open. Not sure what was going on, but couldn't hear the young lady and she kept breaking up. Eventually she came on and was able to take my order.
-As I am pulling around to the window same car is still sitting at window and the second car drives off.
-Employee comes out to my car (in the rain) to verify the car had driven off, and to make sure my order was correct. She repeated it correctly.
-I then waited another 25 minutes in line. I get to the window, she repeats my order again, I pay, she hands me food, but had to wait on the drinks. She was extremely nice and apologetic about the wait.
-I get home, the order is completely wrong. Even after she verified my order numerous times, I was still given the order of the car who drove off in front of me. Didn't realize until I was already home and by that point it was 9:00. They were closing, we were hungry.
It is obvious something was off on Thursday night. There was a manager type employee standing there watching everything unfold within the drive thru. However, it could have helped if he would have been doing quality control. Was it a bad experience, and not what we ordered? Yes, but we will give them another shot. Although we ate burgers and fries which were ice cold and not what we wanted or ordered, they had great flavor. I actually got to eat the burger that was my second option behind what I ordered. I think once all of the kinks get worked out, and the staff is fully trained, Mr. H has potential to be a solid contender for great burgers in B/CS.