I am consistently seeing a loss of audio when I change from one HD channel to the next or even when they break for commerical. Any body else see the same?

The tv and or receiver has to be powered off and back on..

Oh, and their support pages go no where..

SAD!

https://www.suddenlink.com/contact-us
Page not found

The requested page "/pages/television.aspx" could not be found.

No, I was just trying to find a way to get a trouble ticket opened via email as opposed to phone - but im glad you got that punch line in ;-)

spent 30mins with them on chat this morning, and they still could not schedule a service call due to some other 'issue'. So I still have to call in.

FACEPALM

jimmyb said:

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they still could not schedule a service call due to some other 'issue'.

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poor internet connection, most likely