Thisguy1 said:
Would it have been different had I said 'The Canteen wait staff?' I've never asked to see a manager in my life. I'm usually pretty easy going, but this waitress acted like a 4 year old, after we were already told it was being fixed.
Yes. It absolutely would have been different because the problem was with the staff.
From what you said, you were charged for something that you didn't order, which is unacceptable. You correctly brought it to the attention of the waitress and it doesn't sound like she handled it very well and neither did the other person that spoke with.
At that point, you had a choice to either pay for it or asked to see the manager. You chose to pay for it, and based on what you said in the rest of your post, I and everyone else can probably see your point in making that choice.
Had you gone to the manager, they would have either resolved it to your satisfaction or not. It's not even difficult to say " I think there was a mistake...." and not make a big deal about. Had the manager not resolved it, then you would have been completely justified in putting up a bad review.
However, you didn't do that and then came on here bad mouthing a business by saying they they "
obviously didn't care enough to make sure you were happy" when you didn't even put forth the effort to talk to the manager in order to give the business...not the wait staff...a chance to make it right.