I'm just annoyed with Suddenlink trying to get internet activated at my new house.
Anyone with Verizon got any insight? Is it good?
Anyone with Verizon got any insight? Is it good?
jrhmc said:
I think we all just put up with Suddenlink because of a lack of anything else of quality in town. When I had Verizon for my business, it was so very slow and not terribly reliable.
And I've had said "greasy" service and it's been 100% the entire time (10+ years) I've had it.Slocum on a mobile said:
If you need greasy, fast speed, you're wanting Suddenlink.
This. Verizon Internet is, by far, the WORST customer service I've ever experienced. And it happened many times so it wasn't a fluke. We had their DSL before switching to Suddenlink, and it still makes me mad thinking about how horrible their customer service was, and how many hours I spent on the phone with them. Not to mention, their product isn't as good as Suddenlink either.Kitten With A Whip said:
My mom had Verizon internet and it was okay for her. She wasn't a high end user, but their customer service was crappy as well.
Your description is giving me PTSD! That's what would happen to me. And sometimes they'd forward my call someplace, I'd wait on hold for hours, someone would pick up and then ask for all my information again, and THEN they'd forward me to someone else to repeat the process over and over. Back when cell plans didn't have unlimited minutes, I remember one month when I had to use my entire allotment of minutes calling Verizon.biobioprof said:
The only times I've used Suddenlink tech support the past few years was when I had to replace the cable modem. I've been buying my own from Best Buy instead of renting them from Suddenlink, and it subjectively seems like they last longer. The last time I did that, I thought the tech support from Suddenlink had improved a lot, mainly because they had a system where they would call you back instead of leaving you on hold for hours. Activating the modem once they called me back was quick and easy.
I imagine Frontier/Verizon's customer service could have changed since I had their DSL a long time ago through A&M. But back then it was incredibly awful. I would usually be on hold for a long time and then end up talking to someone who didn't know about the special A&M package that was inside the campus firewall (this was before A&M offered VPN). Then they would forward me to some other support person, and half the time the call would drop and I'd be back to being on hold for hours.
Count Counterpoint said:Your description is giving me PTSD! That's what would happen to me. And sometimes they'd forward my call someplace, I'd wait on hold for hours, someone would pick up and then ask for all my information again, and THEN they'd forward me to someone else to repeat the process over and over. Back when cell plans didn't have unlimited minutes, I remember one month when I had to use my entire allotment of minutes calling Verizon.biobioprof said:
The only times I've used Suddenlink tech support the past few years was when I had to replace the cable modem. I've been buying my own from Best Buy instead of renting them from Suddenlink, and it subjectively seems like they last longer. The last time I did that, I thought the tech support from Suddenlink had improved a lot, mainly because they had a system where they would call you back instead of leaving you on hold for hours. Activating the modem once they called me back was quick and easy.
I imagine Frontier/Verizon's customer service could have changed since I had their DSL a long time ago through A&M. But back then it was incredibly awful. I would usually be on hold for a long time and then end up talking to someone who didn't know about the special A&M package that was inside the campus firewall (this was before A&M offered VPN). Then they would forward me to some other support person, and half the time the call would drop and I'd be back to being on hold for hours.
AC Hopper said:
Nothing wrong with Suddenlink.
OP needs to get his credit report in order or hand over the deposit.
No kidding. We stuck with Frontier for about a month and dropped them. That company is incompetent..aggiepaintrain said:
If you are think Suddenlink sucks better not try Frontier.