Switched from At&t to Spectrum.
I had my At&t router set to pass thru to my Netgear router then to a switch in the media closet. I have 2 magic jack VOIP adapters connected to two ports on my Netgear router.
Never any network issues on my end.
Spectrum installs their modem and plugs in my router. I'm able connect via WiFi for about 5 minutes on my phone.
As I go around to different TV's they are connected to the wifi but no internet.
Call Spectrum back out they call their off site support and say their box is good. I change the Ethernet cable between modem and router just in case... Still no internet.
They say it's my router and leave.
I go to my hardwired PC to log into the router and see if I can reset something.
I get 192.168.1.1 is unreachable...
I plug my laptop directly into the back of the modem and can't connect to the internet.
My question is... If their box worked or doesn't why can't I connect to the router to log in from a pc plugged in with an Ethernet cable?
And does anyone have any suggestions besides rebooting the power to the boxes?
I had my At&t router set to pass thru to my Netgear router then to a switch in the media closet. I have 2 magic jack VOIP adapters connected to two ports on my Netgear router.
Never any network issues on my end.
Spectrum installs their modem and plugs in my router. I'm able connect via WiFi for about 5 minutes on my phone.
As I go around to different TV's they are connected to the wifi but no internet.
Call Spectrum back out they call their off site support and say their box is good. I change the Ethernet cable between modem and router just in case... Still no internet.
They say it's my router and leave.
I go to my hardwired PC to log into the router and see if I can reset something.
I get 192.168.1.1 is unreachable...
I plug my laptop directly into the back of the modem and can't connect to the internet.
My question is... If their box worked or doesn't why can't I connect to the router to log in from a pc plugged in with an Ethernet cable?
And does anyone have any suggestions besides rebooting the power to the boxes?