Maybe somebody can help me, I'm getting frustrated here.
I have Suddenlink service (50 down, 5 up) in B/CS. About two months ago, my service seemed to drop a lot so I thought that either my old modem was at the end of its life, or maybe there was something going on in the wires since they just finished building some new houses right next to me.
I bought a replacement modem (DOCSIS 3.0) but service did not improve. I had Suddenlink send out a technician who couldn't find anything wrong outside or inside. So he said that it must be my (new) cable modem. Interestingly, right after he left, everything was working fine. No problems at all - for a little less than a month. Then the problems started again (speeds suddenly dropped). So I returned the modem to Amazon and got a new one, just in case that really was the problem.
Now with the (second) new cable modem, everything has been working just fine again until a few days ago (once again, a little less than a month). And the issues are the same. My speeds will suddenly plummet to 10Mbps or less, but then they'll go back up to 50 again after a few minutes.
I've called tech support but they say they don't see any issues on their end. So I'm not sure what to do. I have a hard time believing I've got another faulty cable modem (that had no problems at all until a month after I purchased it). But my speeds drop both on WiFi and my wired desktop.
Any suggestions? What could I be missing?
I have an ARRIS SB6183 DOCSIS 3.0 cable modem and a Netgear ORBI router (one master, one satellite). As far as I can tell, all firmware is up to date.
I have Suddenlink service (50 down, 5 up) in B/CS. About two months ago, my service seemed to drop a lot so I thought that either my old modem was at the end of its life, or maybe there was something going on in the wires since they just finished building some new houses right next to me.
I bought a replacement modem (DOCSIS 3.0) but service did not improve. I had Suddenlink send out a technician who couldn't find anything wrong outside or inside. So he said that it must be my (new) cable modem. Interestingly, right after he left, everything was working fine. No problems at all - for a little less than a month. Then the problems started again (speeds suddenly dropped). So I returned the modem to Amazon and got a new one, just in case that really was the problem.
Now with the (second) new cable modem, everything has been working just fine again until a few days ago (once again, a little less than a month). And the issues are the same. My speeds will suddenly plummet to 10Mbps or less, but then they'll go back up to 50 again after a few minutes.
I've called tech support but they say they don't see any issues on their end. So I'm not sure what to do. I have a hard time believing I've got another faulty cable modem (that had no problems at all until a month after I purchased it). But my speeds drop both on WiFi and my wired desktop.
Any suggestions? What could I be missing?
I have an ARRIS SB6183 DOCSIS 3.0 cable modem and a Netgear ORBI router (one master, one satellite). As far as I can tell, all firmware is up to date.