Free battery replacement if your serial number is "eligible"
https://www.apple.com/support/iphone6s-unexpectedshutdown/
https://www.apple.com/support/iphone6s-unexpectedshutdown/
jopatura said:
Alright! I've had battery problems with this stupid phone since the day I got it. It would randomly shut off anywhere between 0-20% battery left. I always had to leave the house with a portable charger. When I took it in a few months ago, the geniuses told me it was an app causing my issues. Now it's eligible for a new battery.
ORAggieFan said:
I'm having these issues intermittently but on a 6.
AggieFrog said:
Took my wife's in today. They have to order a replacement battery. Plan to take it in to be replaced next week.
AtlAg05 said:AggieFrog said:
Took my wife's in today. They have to order a replacement battery. Plan to take it in to be replaced next week.
Wait so it will take you two trips to the store to get it fixed?
Edit. So there are 2 posters who took it in and they had to order a battery, which means another trip to the store. Plus a poster who had their phone broken during the process.
Sounds like Apple dropped the ball on this one.
dlance said:AtlAg05 said:AggieFrog said:
Took my wife's in today. They have to order a replacement battery. Plan to take it in to be replaced next week.
Wait so it will take you two trips to the store to get it fixed?
Edit. So there are 2 posters who took it in and they had to order a battery, which means another trip to the store. Plus a poster who had their phone broken during the process.
Sounds like Apple dropped the ball on this one.
If you plug your SN into the website and it is covered it does say to call and make an appointment. Probably for this reason.
Well then yeah, that's stupid. What a pain in the ass.GigEmAgs14 said:dlance said:AtlAg05 said:AggieFrog said:
Took my wife's in today. They have to order a replacement battery. Plan to take it in to be replaced next week.
Wait so it will take you two trips to the store to get it fixed?
Edit. So there are 2 posters who took it in and they had to order a battery, which means another trip to the store. Plus a poster who had their phone broken during the process.
Sounds like Apple dropped the ball on this one.
If you plug your SN into the website and it is covered it does say to call and make an appointment. Probably for this reason.
I called and made an appointment. They still had to order the part and I received an email today saying the battery came in. Just have to drop it off for an hour while the replace it. No appointment needed after the initial appointment.
The appointment is required because they run a diagnostics test on your phone prior to ordering the battery.
FIFY.GigEmAgs14 said:
I called and made an appointment. They still had to order the part and I received an email today saying the battery came in. Just have to drop it off for an hour while the replace it. No appointment needed after the initial appointment.
The appointment is required because theyrun a diagnostics test on your phonelook for a way to blame you (water damage, cracked screen, etc...) and void the recall prior to ordering the battery.
EDIT: NM, see it's been answered.AtlAg05 said:AggieFrog said:
Took my wife's in today. They have to order a replacement battery. Plan to take it in to be replaced next week.
Wait so it will take you two trips to the store to get it fixed?
Edit. So there are 2 posters who took it in and they had to order a battery, which means another trip to the store. Plus a poster who had their phone broken during the process.
Sounds like Apple dropped the ball on this one.
Telepathy?AggieFrog said:
Just heard from my wife that the Apple Store broke her phone while replacing the battery.
Common issue. They should give her a new one, correct?AggieFrog said:
Just heard from my wife that the Apple Store broke her phone while replacing the battery.