Photo by Matt Sachs, TexAgs
Texas A&M Football
In Search of Levy: Seeking change for A&M concessions
Officials with Levy restaurants, which provides food and drink concessions at Texas A&M sporting events, said on Friday that the company is striving for customer satisfaction.
“We want you to be 100 percent satisfied,” said Levy Regional Vice President Marty Price. “We certainly want to listen to our customers.”
In that case, Levy should have heard voices of discontent recently as consumers have complained about the high prices and poor quality of food offered at Kyle Field, Reed Arena and Blue Bell Park.
Some disgruntled fans have suggested a boycott until the quality improves.
Price did not provide details as to how products would be upgraded and he did not comment on prices — as much as $12 for nachos — but he said he and his managers want to hear from unsatisfied customers.
“Please let us know," he said. “We’ll give you your money back. Talk to one of our supervisors or managers who are right there and we will take care of you.”
“I have friends say, ‘Hey, they’re posting about you on TexAgs,” said Saidler, an A&M graduate class of ’99. “It’s personal.”
Saidler has been in his current position fewer than three weeks.
Despite complaints, Price contended there has also been positive feedback.
“We’ve gotten a lot of positive feedback when our managers go on the concourse and ask people what they like,” he said.
Price seemed to suggest any issues with products or service were growing pains for a company in its first year in partnership with Texas A&M.
“We certainly — just like with any partnership — have learned a lot the first year,” he said. “If anybody needs anything or has any ideas, we would certainly love to talk to them. Satisfaction is guaranteed. We have a lot of great ideas and improvements that are coming about.”
He indicated Levy is negotiating with more local vendors to serve products at sporting events. He also said larger menus and wider options are planned. For example, he said a “top dog” hot dog stand, which offers various styles of hot dog, a barbecue stand, a carvery and a taco stand are planned for Reed Arena next basketball season.
“We want it to be the absolute best food and hospitality experience in the country,” he said.
Aggies want that, too.
Significant changes are needed for that to happen.
“We want you to be 100 percent satisfied,” said Levy Regional Vice President Marty Price. “We certainly want to listen to our customers.”
In that case, Levy should have heard voices of discontent recently as consumers have complained about the high prices and poor quality of food offered at Kyle Field, Reed Arena and Blue Bell Park.
Some disgruntled fans have suggested a boycott until the quality improves.
Price did not provide details as to how products would be upgraded and he did not comment on prices — as much as $12 for nachos — but he said he and his managers want to hear from unsatisfied customers.
“Please let us know," he said. “We’ll give you your money back. Talk to one of our supervisors or managers who are right there and we will take care of you.”
I have friends say, ‘Hey, they’re posting about you on TexAgs.' It’s personal.
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Price didn’t say he’s directly heard complaints, but P.J. Saidler, Levy’s director of operations at Texas A&M, has indirectly been made aware of the complaints.“I have friends say, ‘Hey, they’re posting about you on TexAgs,” said Saidler, an A&M graduate class of ’99. “It’s personal.”
Saidler has been in his current position fewer than three weeks.
Despite complaints, Price contended there has also been positive feedback.
“We’ve gotten a lot of positive feedback when our managers go on the concourse and ask people what they like,” he said.
Price seemed to suggest any issues with products or service were growing pains for a company in its first year in partnership with Texas A&M.
“We certainly — just like with any partnership — have learned a lot the first year,” he said. “If anybody needs anything or has any ideas, we would certainly love to talk to them. Satisfaction is guaranteed. We have a lot of great ideas and improvements that are coming about.”
He indicated Levy is negotiating with more local vendors to serve products at sporting events. He also said larger menus and wider options are planned. For example, he said a “top dog” hot dog stand, which offers various styles of hot dog, a barbecue stand, a carvery and a taco stand are planned for Reed Arena next basketball season.
“We want it to be the absolute best food and hospitality experience in the country,” he said.
Aggies want that, too.
Significant changes are needed for that to happen.
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