We had Mike out to the house several times over the years, and he was always up front and more than fair, and didn't try to sell more than I actually needed. But then a couple of years ago, our downstairs unit finally died, and Artic Air, not Mike, came out and quoted us for a whole lot of additional work. Wife called Ben at Polar Express, and got a far better quote without all the additional duct work and whatever the hell else AA wanted to do.