I know they all suck, but I can't get past AT&T screwing me over.
Back story. My box went out after 7 or so years and I had to get a replacement one. Anyway they send me one and it doesn't work. I use the new power cord with my old box and it works fine, so obviously it was just a power supply problem. Regardless I called and a tech came out. They then took my box to return it so I didn't have to return it. I specifically asked the tech if I should just return it and he said no, it is ok. Then I get letters telling me if I don't return the box I will be charged $160. I call them and tell them the situation and they say they will investigate. Flashforward and now I have a $160 charge on my October bill, yet now their records show the box was returned Sept 15th. So they charged me $334 this week. I call them again and they say they are going to cancel the autopay of $334 and I can pay my normal rate. Yet now the $334 is no long pending and posted on my account. Supposedly I will get credited on my next bill, but I don't trust them for ****, and regardless that's not the point. They should have solved the problem much more easily.
So, any recommendations for cable and internet providers? Other than Comcast..........
Back story. My box went out after 7 or so years and I had to get a replacement one. Anyway they send me one and it doesn't work. I use the new power cord with my old box and it works fine, so obviously it was just a power supply problem. Regardless I called and a tech came out. They then took my box to return it so I didn't have to return it. I specifically asked the tech if I should just return it and he said no, it is ok. Then I get letters telling me if I don't return the box I will be charged $160. I call them and tell them the situation and they say they will investigate. Flashforward and now I have a $160 charge on my October bill, yet now their records show the box was returned Sept 15th. So they charged me $334 this week. I call them again and they say they are going to cancel the autopay of $334 and I can pay my normal rate. Yet now the $334 is no long pending and posted on my account. Supposedly I will get credited on my next bill, but I don't trust them for ****, and regardless that's not the point. They should have solved the problem much more easily.
So, any recommendations for cable and internet providers? Other than Comcast..........