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Tom James rep in Houston

2,516 Views | 13 Replies | Last: 9 yr ago by cmoney00
H-town ag
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AG
Anyone ever dealt with Tom James in Houston? I am having some customer service issues, long story.
KW02
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AG
I always let it go to voicemail when someone referrers them to me and the rep calls
ThunderCougarFalconBird
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AG
I met one once B/C she was smoking hot. She wouldn't give me the price I wanted on the package she was selling (which incidentally included me giving her my package).
Buck O Five
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AG
Steve Callaway

S dot Callaway @ tomJames dot com
cmoney00
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AG
Interesting you say that. Ordered some custom suits that were suppose to be in 2-3 weeks ago for an upcoming conference this next week only to be sitting here without them still.....
twindaddy01
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AG
Bad experiences with them

Use j Hillburn, better quality and so much better customer service
Astroag
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AG
This guy is an Aggie and started his own company: http://djones.com/
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If ya ain't cheatin, you ain't tryin!!!
H-town ag
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AG
This was my first experience using them and was referred by a friend, so I thought I would give them a chance. Ordered a suit, a few shirts and some ties in May after they fitted me. Since May they have measured, made and altered my suit and shirts three times and now I am on my third sales person. The whole time I have been more than patient and nice. Still don't have what I ordered. No Bueno.
Stat Monitor Repairman
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^
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Same experience here. They delivered pants that were so ill fitting that I didn't even bother to try and have them re-do them. Went ahead and took them to a local tailor to get properly fitted. The quality was ok. Just a time consuming and an overall hassle.
JYDog90
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AG
I've had some good treatment from R Rose Clothiers downtown
BMF_AG95
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AG
Sounds like my experience was like others. Ordered a shirt and pants about three years ago. Shirt had to go back twice and the pants went back six times. Finally got a full refund and was able to keep the shirt. The pants were never right even after going through three measurements. Two by the sales lady and one by the area manager. This was in Dallas. Shirt has been okay. I've had better luck with off the rack shirts and pants (after tailoring).
Milwaukees Best Light
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AG
This guy represents.
DustysLineup
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AG
I've never used them but one of my well heeled clients has a rep he's used for years. Just got a sales call from her today and remembered this thread.

How are their prices?
jetch17
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AG
Sounds like a bunch of suckers on here
cmoney00
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AG
I have to say Tom James came through in time for my Conference. I just received the 2nd suit in my order, fits perfectly and they lived up to what they said they would do. I am back to being a satisfied customer.

Yep, Jetch, if you are referencing that we are sucker because we are paying a premium....you are correct. However with that premium there are many conveniences and periodically it is nice to have custom suits in the closet.
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