STAY AWAY from First Class Septic (Spring, TX)!!
We had a brand new septic system installed two years ago. With that came a warranty period. This is where my first issue starts. Every 3 months or so, they send someone out to inspect the system to make sure everything is working properly. You would think they would be checking EVERYTHING. Not the case. They basically only check to make sure there's enough chlorine in the tank. We went months not realizing that where the septic system attaches to our house plumbing was leaking (something they connected). No one from the company ever said a word until we finally realized what had happened.
My second issue comes in when the warranty period ends. Nearing the end of our warranty, they sent us a contract renewal to keep services coming (again, not much of a service). We opted out of renewing for several reasons. This was back in early summer. Well, yesterday I called and left a voicemail asking someone to call me back because I had a question about a noise our unit had been making recently. No one called back within 24 hours, so I called and left another message this morning. I receive a phone call from Sandra (one of the owners) shortly after. I told her I had a question about a noise the unit was making. She responds by saying she can't help because they haven't been out here since April and she doesn't even have to answer any questions because we are no longer their customers since we didn't renew our service contract with them.
It's funny how you can spend over $7000 on a complete septic system and in less than 3 years, because you didn't pay any additional $200, you are completely disregarded. I will NEVER recommend this company to anyone looking for septic service.
We had a brand new septic system installed two years ago. With that came a warranty period. This is where my first issue starts. Every 3 months or so, they send someone out to inspect the system to make sure everything is working properly. You would think they would be checking EVERYTHING. Not the case. They basically only check to make sure there's enough chlorine in the tank. We went months not realizing that where the septic system attaches to our house plumbing was leaking (something they connected). No one from the company ever said a word until we finally realized what had happened.
My second issue comes in when the warranty period ends. Nearing the end of our warranty, they sent us a contract renewal to keep services coming (again, not much of a service). We opted out of renewing for several reasons. This was back in early summer. Well, yesterday I called and left a voicemail asking someone to call me back because I had a question about a noise our unit had been making recently. No one called back within 24 hours, so I called and left another message this morning. I receive a phone call from Sandra (one of the owners) shortly after. I told her I had a question about a noise the unit was making. She responds by saying she can't help because they haven't been out here since April and she doesn't even have to answer any questions because we are no longer their customers since we didn't renew our service contract with them.
It's funny how you can spend over $7000 on a complete septic system and in less than 3 years, because you didn't pay any additional $200, you are completely disregarded. I will NEVER recommend this company to anyone looking for septic service.