My wife and I are about to sell our home in college station... With both of us having very busy schedules we decided to hire a cleaning company to do a deep clean before our realtor has photos taken and before showings begin.
Enter Maroon Maids... We saw an add for $25 off of a "make-ready" clean. I made it clear to Patrick, the owner, that we needed a one-time deep clean before listing.
Overview: They came yesterday afternoon at 1:00 to start the cleaning. About an hour into the cleaning they broke the handle off in our master bathroom shower. Our home is only 8 years old and we've never had an issue with the shower faucet. They blamed it on the faucet being old and brittle. I could only get them to agree to splitting the cost of the repair 50/50. I have since gone to about a dozen different cleaning service websites to find out that most of the companies will pay in full for something that breaks while they're cleaning inside the home. Patrick conveniently suggested we hire a handyman company that he "used to work for" to come out and fix the faucet that they broke.
The cleaning: when they were finished, there were several areas of the home that weren't properly cleaned. The kitchen floor was still very dirty (Patrick kept his dirty shoes on while sweeping and mopping the tile). My wife did a once-over with a swiffer sweeper and picked up a ton of dirt and dust. There was a noticeable pile of dirt left behind near the trash can. The master bathroom tub was not cleaned at all. Completely neglected. The master bathroom sink faucets were dirty and the countertops were still very dusty. The guest bathroom counter was also dirty. Patrick also recommended that if we want our carpets cleaned that we should contact another company he "used to work for"
Customer service: The customer is always right, unless your name is Maroon Maids and you break something in a customer's home that will set them back almost another $100. Patrick was defensive and argumentative when I told him I was unhappy with having to pay for something his cleaning crew broke. He charged us for 4 hours of cleaning time but he and his crew only worked for 2 hrs 45 min. 30 minutes of that time was spent dealing with the broken faucet issue. He later told me that the handyman service actually fixed the faucet without charging for labor. We had originally agreed that we would each split the cost 50/50 ($160 total, each of us paying $80)... The quote I received from Patrick for the repair was $85 for the part only and $160 total for parts + labor. All of that to say... We wrote the handyman a check for $80 and Patrick walked away without paying a cent to his buddies that he used to work with.
TLDR; don't hire Maroon Maids.
Enter Maroon Maids... We saw an add for $25 off of a "make-ready" clean. I made it clear to Patrick, the owner, that we needed a one-time deep clean before listing.
Overview: They came yesterday afternoon at 1:00 to start the cleaning. About an hour into the cleaning they broke the handle off in our master bathroom shower. Our home is only 8 years old and we've never had an issue with the shower faucet. They blamed it on the faucet being old and brittle. I could only get them to agree to splitting the cost of the repair 50/50. I have since gone to about a dozen different cleaning service websites to find out that most of the companies will pay in full for something that breaks while they're cleaning inside the home. Patrick conveniently suggested we hire a handyman company that he "used to work for" to come out and fix the faucet that they broke.
The cleaning: when they were finished, there were several areas of the home that weren't properly cleaned. The kitchen floor was still very dirty (Patrick kept his dirty shoes on while sweeping and mopping the tile). My wife did a once-over with a swiffer sweeper and picked up a ton of dirt and dust. There was a noticeable pile of dirt left behind near the trash can. The master bathroom tub was not cleaned at all. Completely neglected. The master bathroom sink faucets were dirty and the countertops were still very dusty. The guest bathroom counter was also dirty. Patrick also recommended that if we want our carpets cleaned that we should contact another company he "used to work for"
Customer service: The customer is always right, unless your name is Maroon Maids and you break something in a customer's home that will set them back almost another $100. Patrick was defensive and argumentative when I told him I was unhappy with having to pay for something his cleaning crew broke. He charged us for 4 hours of cleaning time but he and his crew only worked for 2 hrs 45 min. 30 minutes of that time was spent dealing with the broken faucet issue. He later told me that the handyman service actually fixed the faucet without charging for labor. We had originally agreed that we would each split the cost 50/50 ($160 total, each of us paying $80)... The quote I received from Patrick for the repair was $85 for the part only and $160 total for parts + labor. All of that to say... We wrote the handyman a check for $80 and Patrick walked away without paying a cent to his buddies that he used to work with.
TLDR; don't hire Maroon Maids.