Here we go again...
Yay, another bad restaurant review of a place that just opened. I want to start out by saying I told the owner what a horrible experience I had at the end of my visit and I didn't tell her unsolicited, she asked how everything was. When I proceeded to tell her about it the widest ****-eating grin came across her face, she smiled and nodded the whole time I was talking and then said 'ok' when I was done. And that's how it ended. Nothing else, I turned and walked out, never to return again.
And actually, I probably would have given the place another shot had she not been so incredibly smug.
First off, the food is not bad. It's actually pretty good, which is the unfortunate part for me since I won't be going back. There were two of us in my party, one had the beef tips special and one had the BLT with chips. We also had the fried pickles. Everything was really tasty. Once we got it.
It took over 45 minutes to be served these two plates of food that, realistically, should take about 5 minutes to put together, given that everything should already be made and prepped in the kitchen. We received no plates for our appetizers, had to use our napkins and then got no replacement napkins for our meal. Our beverages arrived full when we sat down and then were never filled again for the over hour and half we were there. Our waitress was MIA most of the time and when something was requested it was simply forgotten or took forever. The only waitress to check in on us and ask how everything was going during the meal was a new lady who said she started today. She was friendly and eager and a stark contrast to the waitress we had, who seemed like she couldn't have cared less if we were there.
Towards the end, the lunch hour has loomed well over an hour and well, I have a job and it's a funny thing, but they expect my lunch to only take an hour. I had to flag down another waitress for my check, and then waited more, check came back, credit card went out and then we waited even more. Finally, I walked up to the bar where my card and check and waiting. Everyone behind the bar is like a chicken with their heads cut off. My waitress walks by and says something along the lines of 'i was getting your check' in a snarky kind of way, I just ignored her at that point. While my check is being paid the owner asks how everything was. I told her. Even told her the food was great but the service needs serious help. And her smug grin and flippant 'ok' response was the nail in the coffin.
I wasn't even going to say anything, I was just going to let this one be and move on with my life. Then I looked at Yelp. Looks like I wasn't the only one unhappy with lunch last Friday. The owner, same one I spoke with, commented on one of the reviews with the normal excuses and even seemed to throw the new server under the bus (the only server I saw who actually looked like she was busting her ass to keep people happy, despite whatever debacle was going on in the kitchen and the only one who asked us how things were during our meal). Owner mentioned she takes pride in her business, but she sure didn't give a crap about the experience I had in her establishment.
Yay, another bad restaurant review of a place that just opened. I want to start out by saying I told the owner what a horrible experience I had at the end of my visit and I didn't tell her unsolicited, she asked how everything was. When I proceeded to tell her about it the widest ****-eating grin came across her face, she smiled and nodded the whole time I was talking and then said 'ok' when I was done. And that's how it ended. Nothing else, I turned and walked out, never to return again.
And actually, I probably would have given the place another shot had she not been so incredibly smug.
First off, the food is not bad. It's actually pretty good, which is the unfortunate part for me since I won't be going back. There were two of us in my party, one had the beef tips special and one had the BLT with chips. We also had the fried pickles. Everything was really tasty. Once we got it.
It took over 45 minutes to be served these two plates of food that, realistically, should take about 5 minutes to put together, given that everything should already be made and prepped in the kitchen. We received no plates for our appetizers, had to use our napkins and then got no replacement napkins for our meal. Our beverages arrived full when we sat down and then were never filled again for the over hour and half we were there. Our waitress was MIA most of the time and when something was requested it was simply forgotten or took forever. The only waitress to check in on us and ask how everything was going during the meal was a new lady who said she started today. She was friendly and eager and a stark contrast to the waitress we had, who seemed like she couldn't have cared less if we were there.
Towards the end, the lunch hour has loomed well over an hour and well, I have a job and it's a funny thing, but they expect my lunch to only take an hour. I had to flag down another waitress for my check, and then waited more, check came back, credit card went out and then we waited even more. Finally, I walked up to the bar where my card and check and waiting. Everyone behind the bar is like a chicken with their heads cut off. My waitress walks by and says something along the lines of 'i was getting your check' in a snarky kind of way, I just ignored her at that point. While my check is being paid the owner asks how everything was. I told her. Even told her the food was great but the service needs serious help. And her smug grin and flippant 'ok' response was the nail in the coffin.
I wasn't even going to say anything, I was just going to let this one be and move on with my life. Then I looked at Yelp. Looks like I wasn't the only one unhappy with lunch last Friday. The owner, same one I spoke with, commented on one of the reviews with the normal excuses and even seemed to throw the new server under the bus (the only server I saw who actually looked like she was busting her ass to keep people happy, despite whatever debacle was going on in the kitchen and the only one who asked us how things were during our meal). Owner mentioned she takes pride in her business, but she sure didn't give a crap about the experience I had in her establishment.
