K2Share, LLC, is a firm built on meeting the needs of our clients and partners. We provide information assurance and secure hosting solutions to government and private entities. The success of our business has resulted in the creation of this position in the company.
Duties: The Support Services Technician position requires excellent communication skills and the ability to resolve customer support issues in a timely manner. As a member of the Support Services Team, you will work directly with clients, customers, partners and internal departments via telephone and e-mail to log, track, troubleshoot and resolve technical issues as well as train customers and peers on the use and support of company products. You should demonstrate exceptional initiative and creativity in the development of solutions for complex situations, and you will communicate comments & suggestions from users to the product development team and assist in identifying new product requirements into product planning discussions. This is a customer-facing job where you will be the primary point of contact for troubleshooting and post-sales support to ensure world-class customer satisfaction. As a result of the required training, we are asking that candidates be able to make at least a one-year commitment to this position.
The Support Services Technician may be required to work before or after normal business hours in order to provide extended support services for clients worldwide. This is a security-sensitive position that requires successful background check and ability to obtain a Federal security clearance.
Required Skills:
Preferred Skills:
Benefits: 401(k)
Location: College Station, TX
You must be a United States citizen, be willing to take a drug test as part of the selection process, and submit to a background investigation as part of the selection process.
The US Government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for US citizens.
K2Share, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status. K2Share offers a great work environment, challenging career opportunities, professional training, and competitive compensation.
Please apply at the link below:
http://ch.tbe.taleo.net/CH09/ats/careers/requisition.jsp?org=K2SHARE&cws=1&rid=137
Duties: The Support Services Technician position requires excellent communication skills and the ability to resolve customer support issues in a timely manner. As a member of the Support Services Team, you will work directly with clients, customers, partners and internal departments via telephone and e-mail to log, track, troubleshoot and resolve technical issues as well as train customers and peers on the use and support of company products. You should demonstrate exceptional initiative and creativity in the development of solutions for complex situations, and you will communicate comments & suggestions from users to the product development team and assist in identifying new product requirements into product planning discussions. This is a customer-facing job where you will be the primary point of contact for troubleshooting and post-sales support to ensure world-class customer satisfaction. As a result of the required training, we are asking that candidates be able to make at least a one-year commitment to this position.
The Support Services Technician may be required to work before or after normal business hours in order to provide extended support services for clients worldwide. This is a security-sensitive position that requires successful background check and ability to obtain a Federal security clearance.
Required Skills:
- Previous customer service-related training and work experience
- Proficient in the use of a variety of web browsers and email clients
- Working knowledge of Microsoft Office applications
- Strong verbal and written communication skills
- Good organizational skills, team player and ability to take initiative
- Career-minded, results-driven personality with strong follow-through
Preferred Skills:
- Previous work experience providing software and/or Internet tech support by phone
- Computer programming or web development experience
- Fluent in Spanish
- High School diploma and currently seeking degree in Business- or Technical-related field
- Technical certifications are a plus
- $9.62 hourly wage to start
- Flexible work schedules
- Opportunities for advancement, performance bonuses and merit increases
- Participation in 401k savings plan, available to both part time and full time employees
- A creative, comfortable and fun work environment where your input is encouraged and your accomplishments are celebrated
Benefits: 401(k)
Location: College Station, TX
You must be a United States citizen, be willing to take a drug test as part of the selection process, and submit to a background investigation as part of the selection process.
The US Government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for US citizens.
K2Share, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status. K2Share offers a great work environment, challenging career opportunities, professional training, and competitive compensation.
Please apply at the link below:
http://ch.tbe.taleo.net/CH09/ats/careers/requisition.jsp?org=K2SHARE&cws=1&rid=137
