Issues with City of College Station website

3,684 Views | 33 Replies | Last: 7 yr ago by AggiePhil
cstxweb
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Howdy!

I work for the City of College Station and have had four citizens say that they are not able to view http://www.cstx.gov on their computers (both PC and Macs) using Suddenlink.

Has anyone else had this issue? I am trying to figure out what the heck is going on!
pnut02
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AG
DNS issues?
Try Google's DNS: 8.8.8.8 and 8.8.4.4
nwspmp
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On SL Business, with OpenDNS for DNS. Works fine.
dubi
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AG
I have suddenlink home and the site does not work.
95_Aggie
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AG
I have Suddenlink at home and the big graphic in the middle is missing.
redd38
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AG
quote:
I have Suddenlink at home and the big graphic in the middle is missing.
Big graphic in the middle is Flash, so maybe you just don't have that installed?

Site works for me on both work suddenlink and home suddenlink.
biobioprof
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Works for me on my iPad. But get rid of flash
cstxweb
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quote:
I have suddenlink home and the site does not work.
Were you previously able to view it?
dubi
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AG
quote:
quote:
I have suddenlink home and the site does not work.
Were you previously able to view it?

I'm not sure I ever tried your website.

I was on my ipad when it didn't work. I can try again on my computer tonite if you want?
cstxweb
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quote:
quote:
quote:
I have suddenlink home and the site does not work.
Were you previously able to view it?

I'm not sure I ever tried your website.

I was on my ipad when it didn't work. I can try again on my computer tonite if you want?

If you could, that would be awesome. Thank you.
cstxweb
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I made some changes today. Hopefully it has helped people view the site.
dubi
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AG
quote:
I made some changes today. Hopefully it has helped people view the site.
Suddenlink home

Site still does not work on ipad or pc.

I did not change my DNS.
redd38
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AG
quote:
quote:
I made some changes today. Hopefully it has helped people view the site.
Suddenlink home

Site still does not work on ipad or pc.

I did not change my DNS.


What do you get when you ping cstx.gov?
dubi
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AG
quote:
quote:
quote:
I made some changes today. Hopefully it has helped people view the site.
Suddenlink home

Site still does not work on ipad or pc.

I did not change my DNS.


What do you get when you ping cstx.gov?
"request timed out"
dubi
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AG
redd38
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AG
I'm using the same DNS servers as dubi and the website works fine for me.

When I go to http://centralops.net/co/NsLookup.aspx and set the server to either of those DNS server then any domain I try to query returns a response of "refused" which I find a bit odd.
dubi
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AG
quote:
I'm using the same DNS servers as dubi and the website works fine for me.

This is very odd.....

Why would it work for you and not for me?
redd38
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AG
quote:
quote:
I'm using the same DNS servers as dubi and the website works fine for me.

This is very odd.....

Why would it work for you and not for me?


I'm out of ideas.
Maybe run a tracert on it? Not sure if that'll even work.
UmustBKidding
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College station blocks ICMP Echo at their gateway so pings fail and traceroute's don't complete. I believe the Suddenlink gateway router facing college station is 208.180.1.154 and you can ping and trace to it.
You can use NSlookup (or dig) and see if the name resolves. If you have wget installed you can see if you can retrieve the index.html. Can run tcpdump or wireshark and watch the dialog also. But if its a transport issue from suddenlink to suddenlink, I can guess who the problem is. You can run browser in developer mode (f12 in firefox ctl+shift+I chrome) and see what html you get if any.
kb2001
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AG
You can try tcping, it will perform a similar function as ping, but it uses TCP instead of ICMP

You showed the DNS setup on your cable modem, but is that what your computer will use?

Site works fine for me
dubi
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AG
quote:
You can try tcping, it will perform a similar function as ping, but it uses TCP instead of ICMP

You showed the DNS setup on your cable modem, but is that what your computer will use?

Site works fine for me
How do I know if DNS is what my computer will use? What do I need to look at in my computer?
UmustBKidding
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The modem settings is what is placed in the DHCP offer response to the DHCP discover request from a PC. So normally your pc will use that but it can be overridden in the network settings. From a command prompt you can do ipconfig /all and the DNS Servers will be listed in the output.
TCPPing (or psping) are not installed by default on windows.
kb2001
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AG
On windows:

ipconfig /all

On *nix

cat /etc/resolv.conf

dubi
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AG
quote:
On windows:

ipconfig /all
I'll post up the results tonite.
dubi
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AG
iconfig / all
dubi
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AG
tcping

tcping.exe www.cstx.gov
kb2001
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AG
Looks like your DNS servers match what the modem has, not surprising. The strange thing is tcping shows it hitting the correct IP address and getting no response. No idea why that would be happening. I'm guessing when you put the IP address in a browser it stills comes back with nothing

No idea what would be wrong
dubi
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AG
Oddly when I was playing with this last night the website actually worked ONCE!

All the other times I clicked the link it was not responding.....cue twilight zone music.
dubi
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AG
Out of curiosity, what is this from the "ipconfig /all"?

quote:
Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:14bb:38ec025:142(Preferred)
Link-local IPv6 Address . . . . . : fe80::14bb:38ec025:142%4(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 402653184
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-F3-91-93-34-17-EB-8D-61-C0
NetBIOS over Tcpip. . . . . . . . : Disabled
kb2001
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AG
It's IPv6 tunneling

Not sure why you would need it, it can safely be disabled. It might have been installed for Microsoft Customer Experience. Some torrent software uses it to tunnel over UDP


From a CMD prompt:
netsh interface teredo set state disable


AggiePhil
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AG
Been having this problem for a couple months now. Just started happening one day. Very frustrating. Started a thread about it over in the Aggieland forum earlier today. http://texags.com/forums/35/topics/2750497
JR Ewing
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AG
I have Suddenlink and can't access it at all. I've called to open a ticket and they said they'd contact me. I'm still waiting! What gives? And, I pay for the 200MB plan...
JR Ewing
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AG
quote:
Out of curiosity, what is this from the "ipconfig /all"?
EXCELLENT! Now I have all the information I need...
armymom
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I accessed it fine yesterday to edit my profile and I was using Suddenlink.
AggiePhil
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AG
quote:
I accessed it fine yesterday to edit my profile and I was using Suddenlink.
For some reason the problem is only with certain customers. Most seem to be unaffected.
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