Anyone call Directtv lately?

2,202 Views | 21 Replies | Last: 8 yr ago by Cromagnum
OldArmyAggie94
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AG
Looking to upgrade to the Genie and Genie Go any deals? They reward new customers more than exsisiting....
bigboykin
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AG
If you're off contract now and don't mind signing up for another 2 years, they'll give you the Genie. Don't even talk to the regular rep. Tell them you're calling to cancel your service and wheel and deal directly with the retentions specialist.
OldArmyAggie94
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AG
Yep out of contract...should I just go to another provider or stick with Directtv...
howdydamnit04
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AG
I did a couple weeks ago. Knocked $40 a month off my bill for the first year of my 2 year renewal and then gave me all the new hardware.
Dill-Ag13
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AG
Got my bill down to $45 a month by going straight to retention
Aggie_3
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Depends on what you like Directtv is my choice as it has Sunday Ticket
ksp
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thinking of switching to dish for two years locked in price with a free year of NFL package.
Aggie_3
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quote:
thinking of switching to dish for two years locked in price with a free year of NFL package.
Dish network doesn't have Sunday ticket they have that redzone thing which doesn't even compare
cr0wbar
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AG
Just ended my 12 month deal.

Went from ~90--> 120 this month

After about 45 minutes I'll probably be ~105. To which I asked the specific question "So- new customers only get the promotions, you don't offer these to your existing customers?" To which she gave a very solemn "That's correct"

Or do I need to ask for another dude?
Aggie_3
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call and threaten to cancel
ksp
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quote:
quote:
thinking of switching to dish for two years locked in price with a free year of NFL package.
Dish network doesn't have Sunday ticket they have that redzone thing which doesn't even compare
Ahh thx, do not get the nfl package now soooooo not a big deal.

Tired of paying $150 per month
Aggie_3
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Call and threaten to cancel if your not under contract you can get a ton of free stuff and lower your bill drastically.

I'm under contract and have been for 9 months and haven't paid for any of the premium movie channels once I always call at the end of the 3 month promo threaten to cancel them and get them for free
KW02
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AG
Called and they said they could not do anything then transferred to another person.

Was able to get $30 off a month. Threw in NFL ticket and HBO and Showtime.
Aggie_3
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always speak with retention and threaten to cancel
ksp
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On the phone now. Lets see how this goes.
ksp
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OK dish network with extra TVs would cost me $73 a month for 2 years.

DTV is willing to , for 12 months drop me from $143 a month to $87 a month for 1 year, and give me HBO, showtime and NFL this year for free.

I can cancel now for $80 instead of waiting until December.

Soooo guess I'll ponder this some today.
Aggie_3
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you will be happier with the quality of DirecTV over dish I have had both and will never switch back to dish
OldArmyAggie94
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AG
OK sitting here on a Friday afternoon...I will call DIRECTV...

Automated Service who would you like to speak with - "RETENTION"

Speaking with Kevin ----Kevin I would like to cancel my service..."you would like to do what"? I can get ATT Uverse with new equipment at a lower price.

Hold sir...I can give you NFL Sunday Ticket and HBO Cinemax...

Me: Nope not good enough I would like the Choice Package at $19.99 with a Genie Receiver for 4 rooms.

DTV: Hold sir yes we can do that...

Me: With HBO and NFL Sunday Ticket...

Them: Yes

Me: What about Genie on the Go

Them: That is an additional $99.

Me: Nope, throw that in we have a deal. With free installation.

Them: Hold, yes we can do that.

Recap:

1. Choice: $30 off per month for 12
2. Genie Whole Home Free
3. 2 Genie Wireless Receivers Free
4. 1 Genie on the go Free
5. NFL Sunday Ticket Free
6. HBO Cinemax Free
7. $10 off with combined billing

Move from $140 to $70 with all upgrades.

Crazy...I feel good.
Aggie_3
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quote:
OK sitting here on a Friday afternoon...I will call DIRECTV...

Automated Service who would you like to speak with - "RETENTION"

Speaking with Kevin ----Kevin I would like to cancel my service..."you would like to do what"? I can get ATT Uverse with new equipment at a lower price.

Hold sir...I can give you NFL Sunday Ticket and HBO Cinemax...

Me: Nope not good enough I would like the Choice Package at $19.99 with a Genie Receiver for 4 rooms.

DTV: Hold sir yes we can do that...

Me: With HBO and NFL Sunday Ticket...

Them: Yes

Me: What about Genie on the Go

Them: That is an additional $99.

Me: Nope, throw that in we have a deal. With free installation.

Them: Hold, yes we can do that.

Recap:

1. Choice: $30 off per month for 12
2. Genie Whole Home Free
3. 2 Genie Wireless Receivers Free
4. 1 Genie on the go Free
5. NFL Sunday Ticket Free
6. HBO Cinemax Free
7. $10 off with combined billing

Move from $140 to $70 with all upgrades.

Crazy...I feel good.


Yep you definitely just made dtv your *****
OXDL45
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AG
Heck of a deal. Looks like I need to call today and try and do the same.
KatyAg88
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You played att uverse against them (Direct)? I thought ATT owned Dtv now and did not figure they would budge if were threatening to switch to one of their companies.
PuryearFratDaddy
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AG
Even with contract (is $20/mo penalty I think for remainder which isn't alot)....got to retentions and they gave me $50/mo in various credits for 10months.

Not much hassle at all and the guy even said to call in every couple of months b/c they have diff promos to offer on top of this. Granted will do what above posters did next time I call...though ATT will jack all that up at some point I am sure.

BTW - ATT will give you half off Internet price for a year by talking to retentions by going up/down in speed (won't do it for same speed in my experience).
Cromagnum
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AG
Had serious problems with my genie and they wanted to charge me $50 to come out of get their protection Plan for $8 a month to fix it.

I threatened to cancel since I'm out of contract and paying 115 a month without premium channels. Got to a retention specialist who go me down to 75 a month for the next year, free callout to replace my genie, and gave me Showtime for 4 months free.
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