TLDR: Uverse tv is extremely pixelated during primetime viewing hours - uverse doesn't know how to fix it but is trying different things.
I have Uverse for tv and internet. Starting about 3 weeks ago, 1-2 nights per week, typically during primetime (but once on a Saturday morning), the tv service becomes extremely pixelated and the audio cuts in and out. Restarting the receiver and the gateway do nothing. The internet performs fine during all of this. Eventually it starts working again a few hours later.
Uverse sent a technician out who said that the coax cable that ran from the box where the ATT signal comes in to the house to the gateway/router "couldn't handle all the data that was being sent", and ran a Cat5 cable through the house to replace it. Fine, I don't get your explanation, but we'll see if it works (there was no pixelation during the time that he was there).
The pixelation happened again 2 days later, so now they're shipping me a new gateway/router and a new receiver.
Has anyone else run in to this issue before? Given that it normally happens during primetime viewing, I thought maybe it was an ATT signal issue, but the fact that our internet still worked perfect during these times throws me off. I get to keep the new equipment for 21 days before returning the old equipment (and losing all the DVR'd material) to see if it works. I was just wondering if anyone else ahd experienced this issue and found a solution that I can suggest to the Uverse technician.
I have Uverse for tv and internet. Starting about 3 weeks ago, 1-2 nights per week, typically during primetime (but once on a Saturday morning), the tv service becomes extremely pixelated and the audio cuts in and out. Restarting the receiver and the gateway do nothing. The internet performs fine during all of this. Eventually it starts working again a few hours later.
Uverse sent a technician out who said that the coax cable that ran from the box where the ATT signal comes in to the house to the gateway/router "couldn't handle all the data that was being sent", and ran a Cat5 cable through the house to replace it. Fine, I don't get your explanation, but we'll see if it works (there was no pixelation during the time that he was there).
The pixelation happened again 2 days later, so now they're shipping me a new gateway/router and a new receiver.
Has anyone else run in to this issue before? Given that it normally happens during primetime viewing, I thought maybe it was an ATT signal issue, but the fact that our internet still worked perfect during these times throws me off. I get to keep the new equipment for 21 days before returning the old equipment (and losing all the DVR'd material) to see if it works. I was just wondering if anyone else ahd experienced this issue and found a solution that I can suggest to the Uverse technician.