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My son works at Outback and does their to go orders. They are paid waiters wages, not minimum wage. They also do more than just take orders and take it out to the cars. They box up the food, the cooks do not, and make sure everything is as ordered. They make sure all the extras are in the bag. If drinks are ordered, they get those together. They do just as much for you as a waiter, except for refilling a drink.
Sorry for not sympathizing, but when I walk into pay, stand there, remind them that I need silver wear and I walk out, I'm not tipping.
It's no different than getting chipotle or BBQ. If I go to a counter and I never sit down, I'm not tipping. I'm simply buying my food.
If he isn't getting paid minimum at that job, then he's getting screwed. Unless he gets a portion of the tips from the main floor. Otherwise, look at all other walk up and order restaurants.